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31 Mar 2023

MCF advised Pulsen Group’s subsidiary Releasy Customer Management AB on the acquisition of Nesenta Group Oy

Releasy Customer Management AB (“Releasy”), a leading Swedish provider of outsourced customer service and a subsidiary of Pulsen Group, has acquired 100% of the issued shares in Nesenta Group Oy (“Nesenta”) from its owners. Through this transaction, Releasy further expands its geographic presence in outsourced customer service to also cover Finland, thereby establishing a leading Nordic platform for continued growth.

MCF advised Releasy and helped facilitate the deal through its proven ability to successfully source and execute cross-border transactions. This acquisition represents another successful cross-border transaction supporting Releasy, remarkably the second transaction within a year.

“The acquisition of Nesenta allows Releasy to continue its successful growth strategy and expands our Nordic reach. MCF has provided us with valuable support and excellent financial advice throughout the entire process. This acquisition represents another successful transaction together with MCF and has been facilitated by the team’s deep understanding of our business and vision.”

Johan Frodell

CEO of Releasy

The Deal

Releasy is one of Sweden’s leading players in outsourced customer service with over 30 years of experience. The company has amassed a solid know-how of customer service and is constantly pushing the boundaries of the sector with AI-related solutions.

The company pursues an expansive growth strategy and is continuously expanding its Nordic presence. Together, Releasy and Nesenta creates a Nordic platform paving the way for an increase in multi skills and combining of language competences to boost growth.

The Target

Nesenta was founded in 2002 and is a well-established Finnish full-service customer care outsourcing provider. The Company provides contact and information services, along with supporting IT and Business Intelligence services.

Nesenta has great corporate values and provides the joint group an opportunity to broaden the geographic reach in a quick and efficient manner, making the company an ideal fit for Releasy.

About Releasy Customer Management AB

Releasy is one of Sweden’s leading players in outsourced customer service. With over 30 years of experience in the industry, the company has accumulated solid expertise in customer service.

The company has grown substantially in recent years and now has 16 production locations in Finland, Norway, Sweden, Spain and Serbia with the head office located in Stockholm, Sweden. Releasy is owned by the Pulsen Group, a family-owned Swedish group of IT companies.

Get in touch

Erik Pettersson