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24 May 2022

MCF advises Releasy Customer Management AB, a portfolio company of Pulsen Group, on the acquisition of ProffCom AS.

Releasy Customer Management AB (“Releasy”), a leading Swedish provider of outsourced customer services, has acquired all of the issued shares in ProffCom AS (“ProffCom”) from its management. Through this transaction, Releasy, a subsidiary of Pulsen Group, expands its Nordic presence in outsourced customer service.

In this business services' transaction, MCF advised Releasy and helped facilitate the deal through its proven ability to successfully execute cross-border transactions.

“The collaboration with MCF has been excellent from start to finish. The team’s expertise helped facilitate the process, and their early proactive approach reduced any issues in the later stages of the process. MCF was always accessible and consistently delivered high-quality results. We are delighted to have found an adviser who understands our business, and we look forward to working with them in the future.”

Johan Frodell

CEO Releasy

The Deal

Releasy is one of Sweden’s leading players in outsourced customer service with over 30 years of experience. The company has amassed a solid customer service know-how and is constantly pushing the boundaries of the sector with AI-related solutions.

The company aims at substantial growth of its activities and is continuously expanding its Nordic presence. The acquisition of ProffCom showcases Releasy’s continued focus on become the leading player in the Nordic market for outsourced customer service.

The Target

ProffCom was established in 1999 and is a Norwegian full-service customer care outsourcing provider. The Company offers dedicated customer support as well as overflow services. In addition to traditional customer service, Proffcom offers automated customer care.

With its high level of service and specialised product range, ProffCom is a perfect fit for Releasy.

About Releasy Customer Management AB

Releasy is one of Sweden’s leading players in customer service and sales. With over 30 years of experience in the industry, the company has accumulated solid expertise in customer service.

The company has grown substantially in recent years and now has eight production locations. The head office is located in Bergshamra, Stockholm. Releasy is owned by the Pulsen Group, a family-owned Swedish group of IT companies.